Terms and Conditions

These General Terms and Conditions of Sale govern the offer and sale of products on our website passivepreamp.com. If you need any assistance, go to the Shop, where you will find information on ordering, shipping, or refunds and returning products purchased on passivepreamp.com.

Subscribe to our newsletter to receive news from us.

Remember that you can always contact us by e-mail: pal@passivepreamp.com

WE ONLY SELL DIRECT AND SHIP WORLDWIDE FROM THE UK (except to RUSSIA)

Orders

You can place your order through our website and pay later based on our Invoice (details below at the Payments). The only price we offer is always the list price from the current price list. 20% VAT is applied to all goods and services sold within the UK. We export outside of the UK without VAT added.  

Payments

If we can’t ship from stock, you can pay in two instalments, 50% at ordering and the other 50% before shipping.

We offer a variety of flexible payment options to suit your needs:

1. Bank Transfer in GBP to our UK Bank account We accept local and international bank transfers directly to our GBP account with NatWest. This is a convenient option for GBP payments. You can’t send other currencies than GBP to NatWest.
2. Multi-currency Bank Transfer with Wise We partner with Wise to offer multi-currency bank transfer options for clients around the world. With Wise, you can make local bank transfers in several major currencies, allowing you to avoid costly conversion and international transfer fees. Transfer funds directly to our accounts in:
   • EUR (Brussels, Belgium)
   • AUD (Collingwood, Australia)
   • CAD (Ottawa, Canada)
   • USD (Memphis, United States)
   • CHF (Switzerland)
   Wise is known for its fast, reliable service and competitive exchange rates, making it an ideal choice for international transactions. https://wise.com/gb/business/
3. Online Card Payments (USD, GBP, EUR, AUD, CAD, CHF) For added convenience, we also accept online card payments in your currency, processed securely via Wise. This allows you to use your credit or debit card in your preferred currency without additional hassle.

Choose the payment option that best suits your location and currency needs, and enjoy a smooth, secure transaction experience with us.

Warranty

The icOn preamplifiers come with a 2 years return to base warranty. During the warranty period, there will normally be no charge for parts or labour. You are responsible for paying for the safe and proper shipment of the warrantied product to us, we will pay the cost of returning the repaired or replacement product to you. The original packaging should be used when returning a unit to avoid transit damage. Please return the power supply and remote controller together with the main unit.

Returns Policy

The customer has 10 days from the day of delivery to test the product and return it for a full refund minus the payment fee (if any) and the shipping cost incurred by the seller. The customer must contact us via email at pal@passivepreamp.com and announce the order number and product which is to be returned. No returns are accepted after 10 days of receipt of the products ordered.

After 10 days the sale is final. The refund will NOT be granted if the product has been altered. The product must be shipped in its original packing.

The return postage is to be paid by the customer.

Shipping and customs

We offer FREE shipping on all our products. If you are outside of the UK the shipping will include an import procedure. The shipping company is responsible for the customs clearance of the shipment. If they need any data (your SSN or tax number in the US) from the importer (you) they will contact you and inform you about what they need. Your government governs the customs clearances and you should pay the local VAT, a small administration fee and in some countries import tax or other customs fees too. The import rules and the payables (like VAT) are different for every country. Please check the customs rules of your country before ordering. This online calculator can help too: https://www.simplyduty.com/import-calculator/

Please do not ask us to undervalue customs declarations. Customs duties and VAT are governmental taxes and not paying them is committing fraud and against the law. We won’t risk being sued for tax evasion. Thank you for your kind understanding.

Company address:

Life-Changer Ltd.
18 Old Lane,
Manchester
M11 1BE
United Kingdom

VAT registration number: GB366953354

LIFE-CHANGER LTD is registered in England and Wales, Reg. No: 8586778 Registered Office: 18 Old Lane, Manchester, M11 1BE, UK